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Privacy Policy

Shresth Pharma Nexus, (referred to as "SPN") is committed to protecting your Personal Information and/or Sensitive Personal Data or Information. We have created this Privacy Policy to help you understand how we handle and deal with above referred information when you visit SPN web /WAP sites and/or use our products and services.

This Privacy policy covers the following:

  1. Collection of Personal Information including Sensitive personal Data or Information.
  2. Use of your Personal Information.
  3. Disclosure of Personal Information.
  4. Protection of your Personal Information.
  5. Review and updation of Personal Information.
  6. Changes to our Privacy Policy.

  1. Collection of Personal Information including Sensitive Personal Data or Information
  2. We and our authorized third parties may collect different types of Personal Information and Sensitive personal Data or Information, as required under laws and regulation and also based on your desire to use our products and services and our business relationship with you.

    This Personal Information and Sensitive personal Data Or Information collected, handled and dealt by us may include, amongst other things:

    Information that allows SPN to provision desired product and services and to communicate with you and comply with current legal and regulatory requirements. This information may include but not limited to:

    1. Personal Information: Your name, Age, Gender, Date of Birth, Photographs, Password to SPN Customer Portal, etc.
    2. Contact Information: Your address, Telephone numbers, Email id etc.
    3. Financial Information: Details pertaining to your bank account, credit/debit cards, Payment Instruments,
    4. Health Information: Your Height, Weight, Illness/diseases, Medical Test Reports etc.
    5. Other Information: Any Information contained in documents used as proof of Identity and proof of address, proof of age, proof of income.
    6. Other Information may be collected in the form of various surveys which you agree to participate in or provide other feedback to us regarding our products or services; when you register to receive news or public policy updates or when you apply for a job through our website; subscription enquiries through our web site.

    In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, SPN reserves the right to discontinue/cancel services for which, the said information was sought.

  3. Use of your Personal Information and Sensitive personal Data or Information.
  4. The Personal Information and Sensitive personal Data Or Information that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of lawful purposes connected with our business operations and functions, which include but not limited to:

    1. Verification of your identity as per prevalent laws and regulation;
    2. Processing your request and providing you with products and/or services requested or administering your account;
    3. Settling accounts with those who provide related services to us;
    4. Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes;
    5. Carrying out market and product analysis and marketing our companies’ products and services and communicate updates, offers and promotion.
    6. Customer analytics on usage pattern and deliver customized content and advertising that may be of interest to you;
    7. Provide you with the best customer experience possible;
    8. Address network integrity and security issues;
    9. Carrying out any activity in connection with a legal, governmental or regulatory requirement , for the purpose of compliance of a legal obligation, in connection with legal proceedings, in connection with prevention, detection , investigation including cyber incidents, prosecution, and punishment of offences protect and defend our rights or property or act in an emergency to protect someone's safety or to help investigations, monitor or prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person.
    10. Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;

  5. Disclosure of Personal Information and/or Sensitive personal Data or Information.
  6. We may disclose and/or transfer your Personal Information and/or Sensitive personal Data or Information at times to third parties in cases it is necessary for providing services to you and/or if you have consented for the same. We may disclose and/or transfer your information to:

    1. Other companies that provide services directly to you on our behalf or provide services to us by collecting, receiving, processing, storing, dealing or handling your information. To enable them to do this, we may need to share your personal information and/or Sensitive personal Data or Information with them.
    2. anyone we transfer our business to in respect of which you are a customer or a potential customer;
    3. to any other entity or organization in order for them to understand our environment and consequently, provide you with better services.

    We may share your Personal Information including Sensitive personal Data or Information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information including Sensitive Personal Data Or Information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation.

    Any Personal Information including Sensitive Personal Data or Information may be required to be disclosed to any third party by us by an order under the law for the time being in force. We use the Sensitive Personal Data or Information to provide Services, to improve our Services, and to develop analytics and aggregated data that allow us and third parties with whom we have business relationships (“Affiliates”) to more efficiently utilize our Services. Any Sensitive Personal Data or Information that we share with third parties will be de-identified to ensure that your privacy is protected. SPN may provide this de-identified aggregate data to members of the healthcare community who we deem as contributors to the advancement of quality health products and services.


  7. Protection of your Personal Information
  8. We shall take reasonable steps to ensure that the personal information and/or Sensitive personal Data or Information pertaining to you is stored in a secure environment protected from unauthorized access, modification or disclosure.

    We maintain information pertaining to you in our business records as per current regulatory requirements. SPN shall retain your personal Information for as long as required to provide you with services or otherwise required under the law.

    In case of any privacy related concerns, feedback or grievance ,grievance, you can contact: Customer Care Manager at customercare@shresthpn.com

  9. Preview and updation of Personal Information
  10. We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to visit SPN office or reach our customer service at 022at 022 28574934 or write to us at customercare@shresthpn.com

  11. Changes to our Privacy Policy
  12. We reserve the right to update this Policy as necessary from time to time. Please check our websites periodically for changes to this Privacy Policy.
    Special Offers and Updates

  13. We may occasionally send you information on products, services, special deals, and promotions. We may provide a registration page on which you can sign up to receive such correspondence from us.
    Out of respect for your privacy, we present the option not to receive these types of communications.

  14. Service-Related Announcements
    We may send you strictly service-related announcements on rare occasions when it is necessary to do so.

  15. Customer Service
    We will communicate with you in response to your inquiries, to provide certain services you request. You may contact customer service at customercare@shresthpn.com

  16. ID and Address Verification
    We may use a third party to verify your identity and address for mailing purposes.

  17. Information Security
    SPN is committed to protecting the security and privacy of your information stored by us. All data gathered on our Websites or through our Services is stored in a secure, password protected database. Only we and our hosting provider (if any) have access to this database. While all standard security protections are implemented by us and our hosting provider (if any), we cannot guarantee the physical or electronic security of the servers and databases on which our Websites are hosted or our data is stored.

    The Personal Information we hold will be stored within our systems in accordance with our internal security policy and applicable law. We will protect Personal Information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
    We hold data until 3 years after it is last accessed or used by us.

    In the event you wish to review the Personal Information or any other information provided, you may request us to do so. If in the course of your review you find that any Personal Information or other information provided by you is inaccurate or deficient, then upon being informed of such deficiency or inaccuracy we shall take all reasonable steps to correct such deficiency or inaccuracy.

  18. Terms of Service
    Please also visit our Terms of Service SPN T&C link[LINK] establishing the use, disclaimers, and limitations of liability governing the use of our Websites.

  19. Your Consent
    By using the Websites/electronic medium and/or our Services, you consent to our latest Policy.
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